One of our prestigious clients in Sri Lanka, operating in the Travel & Tourism industry, is looking for an experienced Operations Executive to join their team. Candidates should have relevant experience in inbound tour operations, travel coordination, and tourism-related services, with the ability to manage daily operational activities, coordinate with hotels and suppliers, and ensure smooth travel arrangements and excellent service delivery.

POSITION: Operations Executive

SALARY: LKR 150,000

KEY RESPONSIBILITIES:

• Manage and coordinate daily inbound tour operations to ensure smooth service delivery.
• Plan, organize, and coordinate travel arrangements, tour itineraries, and guest activities.
• Coordinate with hotels, transport providers, tour guides, and other tourism-related suppliers.
• Handle hotel reservations, transportation arrangements, sightseeing activities, and other travel requirements.
• Prepare and review tour itineraries, operational schedules, and travel documentation.
• Communicate with overseas travel agents, international partners, and local service providers.
• Monitor ongoing tours and ensure all arrangements are executed according to confirmed itineraries.
• Handle operational issues, last-minute changes, and customer requests efficiently.
• Ensure timely coordination of airport transfers, accommodation, excursions, and other guest services.
• Monitor service quality and maintain strong relationships with suppliers and service providers.
• Coordinate with the sales team to ensure smooth handover of confirmed bookings.
• Maintain accurate records of bookings, operational expenses, supplier details, and tour schedules.
• Prepare operational reports and provide regular updates to management.
• Identify opportunities to improve operational efficiency and customer satisfaction.
• Ensure all travel arrangements comply with company procedures and client requirements.

REQUIREMENTS:

• Minimum 2 years of relevant experience in travel and tourism, preferably in inbound tour operations.
• A qualification in Tourism Management, Hospitality Management, Travel Operations, or a related field is an advantage.
• Good knowledge of Sri Lanka's tourism industry, destinations, hotels, and travel services.
• Experience coordinating tour itineraries, hotel bookings, transportation, and travel arrangements.
• Ability to communicate and coordinate effectively with hotels, suppliers, tour guides, and international partners.
• Good knowledge of travel operations and customer service procedures.
• Strong organizational, coordination, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Good command of English, both written and spoken.
• Ability to handle multiple tasks and work under pressure.
• Good computer literacy and knowledge of Microsoft Office.
• High attention to detail and ability to manage operational documentation accurately.
• Ability to work independently and as part of a team.

TERMS & CONDITIONS:

• Employment Type: Full-time
• Required Experience: Minimum 2 years of relevant experience
• Qualification: Relevant qualification in Tourism, Hospitality, Travel Operations, or a related field is preferred
• Industry: Travel & Tourism – Inbound Tour Operations
• Location: Sri Lanka

HOW TO APPLY

Interested candidates are requested to send their updated CV, highlighting relevant experience in travel and tourism, inbound tour operations, coordination skills, and qualifications, to This email address is being protected from spambots. You need JavaScript enabled to view it..

WhatsApp: 0777 833 575 | 0777 833 576

General Lines: 011 2581 729 | 011 2581 739

Manpower Sri Lanka

12A, Ridgeway Place, Bambalapitiya, Colombo 04, Sri Lanka.