One of our prestigious Clients' who is into "International Healthcare" is looking for an experienced "Senior Guest Relations Officer" to work in their Colombo office immediately.

SALARY: Rs. 60,000 - 70,000

ROLES & RESPONSIBILITIES:

Manage day-to-day activities of the Medical Centre as defined in the function below.

• Overall responsibility of the team that he/she will be handling pertaining to operations.
• Track and monitor employee training needs and related transactions.
• Create management reports.
• Assessing Problems.
• The person will have approx. 2-6 direct reports & will manage a team size of approx. 10-15 employees.
• Assign the duties and manage staff as per the agreed roster.
• Monitor and Process applications and meeting the SLA’s.
• Security-related issues to be reported as per company policy.
• Training and implementation of new processes.
• Monitor and Coordinate with TL’s and Accounts Department - end of the day cash handover to an accountant.
• Ensuring compliance to prescribed systems as per the defined SLAs.
• To work with the Value Added Services team in order to support maximum returns through optimum operational efficiency.
• MIS (Attendance, Other Daily reports, Biometrics, etc.)
• Adherence to SOPs.
• Ensuring the data matches the application entries on a daily basis and generate reports.

QUALIFICATIONS & EXPERIENCES:

• Partial/Full graduate with qualifiers in a relevant field.
• 2+ years' experience in a supervisory role with a focus on customer service.
• Medical service related background is a definite advantage.
  

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• Proficiency in the use of computers and basic IT skills. (Email, Internet, MS-Office, etc.)
• Ability to quickly familiarize with customized software.
• Good written and spoken skills in English & Arabic, with a typing speed of at least 30 WPM. (Typing speed might vary for an Arabic speaking country.)
  

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• Be an active listener and a customer service-oriented individual.
• Excellent communication skills and pleasant phone mannerism.
• Individual with a balanced personality and great interpersonal skills.
• Relationship management skills.
• Leadership in a multi-cultural/global organization at a supervisory level.
  

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• Ability to make decisions under pressure.
• Effective team-building skills.
• Good time management skills.
• Problem-solving and analytical skills.
• Strong background in admin function and well organized.
• Self-motivated.

HOW TO APPLY:

If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.