One of our prestigious Clients' who is a leading UK based Offshore Service Provider is looking for an experienced "IT Support Manager" to work in their Colombo office immediately.

SALARY: Rs. 60,000 - 80,000

ROLES & RESPONSIBILITIES:

• Assessing the technical needs of staff or clients.
• Establishing and maintaining strong relationships across teams and with staff/clients.
• Measure service satisfaction levels.
• Managing and upholding the troubleshooting escalation process.
• Managing hardware and software.
• Resolving system and application issues.
• Assisting with IT equipment sourcing and budgeting.
• Occasionally working with third parties to rectify issues.
• Identifying gaps in the support process and amending it accordingly.

QUALIFICATIONS & EXPERIENCES:

• Degree in IT, Management or relevant field.
• Minimum 1-2 years' experience in a Leadership role.
• At least 2-3 years' experience working in a 1st or 2nd line IT Support role.
• Experience in Customer Service is a must.
  

  ---

• Excellent software knowledge, including: Microsoft products, MS SQL, Exchange, and Apple iOS system.
• Excellent knowledge of networking protocols and components.
• Knowledge of hardware, such as cabling (fibre and wire), wireless products and desktop systems.
  

  ---

• Excellent communication skills in both written and spoken English.
• Good interpersonal skills.
• Good problem-solving skills.
• Critical thinking.
• Ability to function effectively in a busy, team oriented environment.
• Ability to work well under pressure.
• Patience & Persistence.

PREFERRED:

• Streamlining and Automation of Softwares.
• Problem Solving - Able to spot problems in our operations and use IT to make things quicker and more efficient.
• Be involved in integrations with our software partners.
• Have a good grasp of things like EDI, VBA Coding etc.
• Have a good understanding of various things these technologies can solve.
• It would be a great added bonus if you actually know things like VBA and this would really make you stand out.
• Assist in strategizing things within the business to optimise workflow, turn over etc.
• Report straight to directors and cooperatively make decisions for the above.
• Able to learn our operations from bottom up in order to help understand and solve issues.
  

  ---

• Occasionally fill in the operational role and could have to do certain tasks like: Customer Service, Purchase Order Processing etc. (Only when short-staffed)

HOW TO APPLY:

If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.