We are the leading local and foreign manpower recruitment and HR consultants in Sri Lanka, looking for "Customer Care Cum Telephone Operators" to join our growing family soon.

# SALARY - Rs. 22,500 + Incentives

# ROLES & RESPONSIBILITIES

• To attend busy telephone hotlines to provide correct information on the latest job vacancies, processing status, etc for new and processing candidates.
• To provide local and foreign clients with correct information and status updates.
• Provide basic and accurate information to customer inquiries from the phone to e-mail.
• Provide friendly support for callers and ensure a pleasant experience during their call.
• Assist with clear guidelines and explanations with our recruitment process.
• Refer and work with guidelines set out when answering calls, queries and handling complaints, etc.
• Responsible to update relevant trackers, records of daily calls, tasks, etc.
• Maintain a database of all incoming customer inquiries with relevant information logged for future reference.
• Will be assigned to carry out follow up, reminders, provide feedback, etc. calls on a frequent basis.

# QUALIFICATIONS & EXPERIENCES

• A young & energetic 'Female' candidate, between 20-25 years.
• Successfully completed G.C.E A/L Examination.
• Minimum 1 year of experience in a similar capacity.
• Excellent PR and interpersonal skills with great phone etiquette.
• Fluency in English & Sinhala is a must.
• Basic IT skills. (Email, Internet, MS Office Package.)
• A good team player with a pleasing personality and a passion for customer service.

# HOW TO APPLY

If you are interested, send us your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.