One of our reputed clients in the freight forwarding and logistics industry is seeking motivated and customer-focused Air & Sea Freight Customer Service Executives to support customer operations, shipment coordination, and service excellence within a fast-growing international logistics environment.

SALARY: LKR 60,000 - 80,000

KEY RESPONSIBILITIES:

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Monitor and respond to customer service inquiries, ensuring prompt and effective resolution of issues.
• Coordinate with internal departments including Sales, Operations, Logistics, and Finance to address customer requirements.
• Liaise with Airlines, Shipping Lines, and other service providers regarding shipment-related matters.
• Follow up on customer requests and ensure timely service delivery.
• Handle customer complaints professionally and escalate issues when necessary.
• Maintain accurate records of customer interactions and service activities.
• Prepare and submit weekly customer service and operational reports to management.
• Support continuous improvement initiatives to enhance customer satisfaction and service quality.

REQUIREMENTS:

• Diploma or Degree in Marketing, Business Management, Logistics, or a related field.
• Strong academic background with good results at G.C.E. Advanced Level.
• Minimum 1 year of experience in customer service, freight forwarding, logistics, shipping, or a related field.
• Participation in Customer Service Excellence training programs will be an added advantage.
• Good computer literacy with strong knowledge of MS Office applications.
• Familiarity with ERP systems or similar operational systems is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively under pressure.
• Strong teamwork, coordination, and problem-solving skills.

BENEFITS:

• Attractive remuneration package.
• Career growth opportunities within the logistics and freight forwarding industry.
• Exposure to international trade and shipping operations.
• Professional and dynamic working environment.
• Opportunities for learning and development.

HOW TO APPLY:

Email your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call: 0117 387 882 | 0117 387 883

Manpower Lanka Solutions (Pvt) Ltd.
12A, Ridgeway Place, Bambalapitiya, Colombo 04.