Our client is a leading software development and technology consulting company based in Sweden and is looking for skilled "Customer Happiness Executives" to join their team in Colombo immediately.

SALARY: Rs. 50,000 - 80,000

ROLES & RESPONSIBILITIES:

• Provide swift and correct assistance and answers to issues raised by the customers, (consumers, sales partners, clients, merchants); who reach out to us via email & chat, by correctly identifying the problem and providing adequate information to the development team about the raised issues.
• Follow up with customers to ensure the reported issues are resolved.
• Support Sales and Marketing so that new customers are onboarded successfully and within the deadline.
• Gather customer feedback and share it with the Operations team.
• Get and maintain good domain knowledge in order to identify the issues early and then recommend enhancements to the Operations team.

QUALIFICATIONS & EXPERIENCES:

• 3+ years of experience in a similar Customer Support/ Success role.
• A Diploma in Business Administration or similar would be an added advantage but not a must.
• A high customer and service-oriented approach; as we want to provide a high-quality customer service, not just close cases in the fastest possible time.
• Patience when handling tough cases.
• Excellent communication skills in both written and spoken English.
• Good problem-solving skills and focus on quality.
• Clear backlogs and other tasks in an orderly and timely manner.
• Willingness to take responsibility and work independently with minimum supervision.

HOW TO APPLY:

If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.

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