Our client is a leading software development and technology consulting company based in Sweden and is looking for skilled "Customer Happiness Executives" to join their team in Colombo immediately.

#SALARY: Rs 100,000/- to Rs 120,000/-

#ROLES & RESPONSIBILITIES:

• Customer Service Excellence: Deliver outstanding support by addressing customer inquiries and resolving complaints received through inbound channels. Ensure a seamless and positive experience through timely and effective solutions, followed by outbound follow- ups to ensure customer loyalty.
• Policy Adherence: Follow and uphold customer service procedures, policies, and standards to maintain consistency and quality.
• Goal Achievement: Strive to meet and exceed set customer satisfaction goals, ensuring our customers' needs are consistently met.
• Trend Monitoring and Proposals: Stay informed on industry trends and best practices, and proactively suggest enhancements to improve our customer service operations.
• Key Customers: Engage with key customers and handle second-line customer cases to provide tailored support and solutions.
• Swift Issue Resolution: Provide prompt and accurate assistance to customer inquiries and issues, ensuring quick resolution.
• Customer Follow-Up: Ensure issues are fully resolved and turn complaints into opportunities for delight. Aim to exceed expectations and build long-term loyalty by creating "wow" experiences with every resolution.
• Brand Onboarding: Assist the Sales and Marketing teams in successfully onboarding new brands / clients within established deadlines.
• Feedback Collection: Analyze and understand customer complaints, and relay insights to the Operations team to drive service improvements and reduce future issues.
• Domain Knowledge: Develop and maintain comprehensive domain knowledge to identify issues early and recommend enhancements to the Operations team.
• Cross Collaboration: Collaborate with different teams in the company to achieve the common goal.

#QUALIFICATIONS & EXPERIENCE:

• Customer-Centric Passion: Demonstrate a genuine passion for customer service and a commitment to going the extra mile to deliver the best possible experience.
• Self-Motivation and Persistence: Exhibit a self-driven, persistent attitude, never giving up on achieving customer satisfaction and service excellence.
• Goal-Oriented Enthusiasm: Show eagerness to meet or exceed set goals, continuously striving for personal and team success.
• Communication Skills: Demonstration of excellent written and verbal communication.
• Desirable Skills and Experience: Prior experience in FinTech, and strong problem- solving abilities.

#OTHER BENEFITS:

• Comprehensive Benefits Package: Including health, dental, recreation and vision insurance.
• Work-Life Balance: Flexible working hours and remote work options.
• Collaborative Environment: Be part of a supportive and dynamic team in a changing startup environment, with more opportunities to learn, deliver, and grow.

#HOW TO APPLY:

If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.

(Please use the same vacancy name for your subject title for better visibility of your email).

MANPOWER LANKA SOLUTIONS (PVT) LTD.

Recruitment, Executive Search, HR, Outsourcing & Job Seeker Services.

#19, De Vos Avenue, Bambalapitiya, Colombo 04, Sri Lanka.