Our client who is into "Diversified Business", is looking for dynamic young individuals with excellent communication skills and a passion for customer service to join our team as a "Telephone Operator cum Customer Service" immediately!
SALARY: Rs. 25,000
ROLES & RESPONSIBILITIES:
- To attend busy telephone hotlines to provide correct information on the latest job vacancies, processing status, etc for new and processing candidates.
- To provide local and foreign clients with correct information and status updates.
- Provide basic and accurate information to customer inquiries from the phone to email.
- Provide friendly support for callers and ensure a pleasant experience during their call.
- Assist with clear guidelines and explanations of our recruitment process.
- Refer and work with guidelines set out when answering calls, queries and handling complaints, etc.
- Responsible for updating relevant trackers, records of daily calls, tasks, etc.
- Maintain a database of all incoming customer inquiries with relevant information logged for future reference.
- Will be assigned to carry out follow up, reminders, provide feedback, etc. calls on a frequent basis.
QUALIFICATIONS & EXPERIENCES:
- Female, Age below 25 years.
- G. C. E. A/L qualification.
- Any professional qualifications will be an advantage.
- At least 1 year of experience working in a similar role is preferred. (School leavers are welcome to apply!)
- Excellent customer service skills and telephone etiquette.
- Excellent communication skills in written & spoken English and Sinhala.
- Proficient knowledge of Microsoft Office applications.
- Possesses an energetic, friendly, and patient demeanor.
- Professional appearance, self-confident, independent, and assertive.
- Ability to handle multiple tasks and priorities.
- Ability to maintain integrity and confidentiality at all times.
- Good organization, coordination & time management skills.
- Team player with the ability to work well with a diverse group of people.
- Candidates residing close to Colombo 3-4 are preferred.
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please use the same vacancy name for your subject title for better visibility of your email.)
