One of our prestigious Clients' who is a Multinational "IT Company" is looking for "Technical Support - Call Center Agents" to work in their Colombo office immediately.

# SALARY: (Depending on your proficiency in the given languages, your salary will be as follows.)

• Sinhala / Tamil: Rs. 27,000
• English: Rs. 31,000
• English + Sinhala: Rs. 37,000
• English + Tamil: Rs. 36,000

# BENEFITS: Free Transport (Night-Shift), Medical Insurance, Shift Allowance.

# RESPONSIBILITIES & REQUIREMENTS

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels. (Calls, Chats, Emails, Etc.)
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Diagnose and resolve technical hardware and software issues.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best approach to providing a solution based on the issue and details provided, including walking the customer through the problem-solving process and solution.
• Identify and escalate priority issues as needed.
• Communicating and coordinating with colleagues as necessary.
• Ability to physically move and install equipment including but not limited to desktop PCs, monitors, laptops, desks, etc.
• Knowledge of Android and Apple products. (Tablets, Smart Phones, Etc.)
• Ensure customer satisfaction and provide professional technical support.

# QUALIFICATIONS & EXPERIENCES

• High school diploma, general education degree, or equivalent.
• Ability to translate technical details is a must.
• Ability to stay calm when customers are stressed or upset.
• Basic IT skills. (Email, Internet, MS-Office)
• Comfortable supporting resources over the phone and remote control of desktop support; ability to multi-task and prioritize.
• Excellent communication skills in both written and spoken English.
• Experience working with customer support.
• Handle international customers.
• Working Hours: Shift Based. (Day / Night)

# HOW TO APPLY

If you are interested, send us your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.