One of our prestigious Clients' who is a Multinational "IT Company" is looking for "Customer Service - Call Center Agents" to work in their Colombo office immediately.
# SALARY: (Depending on your proficiency of the given languages & experience, your salary will be as follows.)
Experience: 1+ Years
- Sinhala / Tamil: Rs. 24,000
- English: Rs. 27,000
- English + Sinhala: Rs. 33,500
- English + Tamil: Rs. 33,500
Experience: 2+ Years
- Sinhala / Tamil: Rs. 27,000
- English: Rs. 30,500
- English + Sinhala: Rs. 37,000
- English + Tamil: Rs. 37,000
# BENEFITS: Free Transport (Night-Shift), Medical Insurance, Shift Allowance.
# RESPONSIBILITIES & REQUIREMENTS
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products & services inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
# QUALIFICATIONS & EXPERIENCES
- High school diploma, general education degree or equivalent.
- 1+ Years’ experience working in customer support.
- Ability to stay calm when customers are stressed or upset.
- Patient and able to handle customer rejection.
- Basic IT skills. (Email, Internet, MS-Office)
- Excellent communication skills in both written and spoken English.
- Handle international customers.
- Working Hours: Shift Based. (Day / Night)
# HOW TO APPLY
If you are interested, send us your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
