One of our prestigious Clients is looking for a "Reservation Agent" to work in their Colombo office immediately.

SALARY: Rs. 50,000

ROLES & RESPONSIBILITIES:

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

QUALIFICATIONS & EXPERIENCES:

• Age between 24 - 35
• Certified travel associate (CTA) or certified travel counselor (CTC), preferred.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Data entry experience.
• Flexible working hours

HOW TO APPLY:

If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.

(Please use the same vacancy name for your subject title for better visibility of your email.)