One of our prestigious Clients' who is a Multinational "IT Company" is looking for "Customer Service - Call Center Agents" to work in their Colombo office immediately.

# SALARY: (Depending on your proficiency of the given languages, your salary will be as follows.)

• Sinhala / Tamil: Rs. 21,000
• English: Rs. 23,500
• English + Sinhala: Rs. 28,000
• English + Tamil: Rs. 28,000

# BENEFITS: Free Transport (Night-Shift), Medical Insurance, Shift Allowance.

# RESPONSIBILITIES & REQUIREMENTS

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products & services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

# QUALIFICATIONS & EXPERIENCES

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Patient and able to handle customer rejection.
• Basic IT skills. (Email, Internet, MS-Office)
• Excellent communication skills in both written and spoken English.
• Experience working with customer support.
• Handle international customers.
• Working Hours: Shift Based. (Day / Night)

# HOW TO APPLY

If you are interested, send us your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.