One of our prestigious Clients' who is a leading "Digital Gift Card Platform" is looking for "Support Engineers" to work for their Colombo office immediately.

# SALARY - NEGOTIABLE

# ROLES & RESPONSIBILITIES

• Work closely with the development team and business operations team and attend to business operations requests.
• Prepare business reports.
• Monitor Server logs and take corrective / preventive actions where necessary.
• Responsible for the implementation and execution of the support requests escalated from Business Operations.
• Ensure assigned project related work is delivered on time.
• Analyze system errors, alert patterns and propose new system features or changes.

# QUALIFICATIONS & EXPERIENCES

• Degree in IT or other related technical field.
• 2+ years experience in a similar capacity. (preferably production system experience)
• Strong SQL skills on Relational Databases like MySQL.
• Hands on experience on issue tracking systems, AWS EC2 based Linux Servers, ELK, Remote and Collaborative communication tools.
• Excellent communication skills in both written and spoken English.
• Good problem-solving skills and focus on quality.
• Ability to work independently with minimum supervision in a team environment.
• Willingness to work remotely when required and work in a 24x7 rotating roster.

# HOW TO APPLY

If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.