One of our prestigious Clients who is a Multinational "IT Company" is looking for "Associate Engineers / Engineers (TechOps)" to work in their Colombo office immediately.

# SALARY - Rs. 50,000 - 70,000

# ROLES & RESPONSIBILITIES

• Provide comprehensive support for all applications under his/her purview (internal/external users or other service partners.)
• Ensure overall proper product maintenance and all aspects of achieving agreed service levels Ensure the correct level of monitoring is in place and controls are implemented.
• Facilitate required management information whenever required.
• Process compliance with all applicable processes. (Change Management, SLA Management, Incident Management, Access Management, and all other processes as per prevailing process compliance matrix.)
• Act as the single point of contact for all critical systems under his/her purview.
• Review billing reports for analysts.
• Produce and analyze billing reports for Managed Service customers.
• Identifies problems/issues during billing cycles and solves.
• Works on complex activities such as identifying software or hardware problems that impact on-going operations.
• Maintaining excellent relations with clients, suppliers and partners /operators.
• Working on a roster 24/7 basis to provide 360-degree customer support in billing operations.

# QUALIFICATIONS & EXPERIENCES

• Degree or equivalent in Business/IT related field is preferred.
• Computer savvy and proficient knowledge of Unix, SQL and MS Office Package.
• Customer support and customer satisfaction experience required.
• Solid analytical and problem-solving skills.
• Good verbal, written skills and interpersonal skills.

# HOW TO APPLY

If you are interested, send us your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.