One of our prestigious Clients' who is into "International Healthcare" is looking for an experienced "Senior Guest Relations Officer" to work in their Colombo office immediately.
SALARY: Rs. 60,000 - 70,000
ROLES & RESPONSIBILITIES:
Manage day-to-day activities of the Medical Centre as defined in the function below.
- Overall responsibility of the team that he/she will be handling pertaining to operations.
- Track and monitor employee training needs and related transactions.
- Create management reports.
- Assessing Problems.
- The person will have approx. 2-6 direct reports & will manage a team size of approx. 10-15 employees.
- Assign the duties and manage staff as per the agreed roster.
- Monitor and Process applications and meeting the SLA’s.
- Security-related issues to be reported as per company policy.
- Training and implementation of new processes.
- Monitor and Coordinate with TL’s and Accounts Department - end of the day cash handover to an accountant.
- Ensuring compliance to prescribed systems as per the defined SLAs.
- To work with the Value Added Services team in order to support maximum returns through optimum operational efficiency.
- MIS (Attendance, Other Daily reports, Biometrics, etc.)
- Adherence to SOPs.
- Ensuring the data matches the application entries on a daily basis and generate reports.
QUALIFICATIONS & EXPERIENCES:
- Partial/Full graduate with qualifiers in a relevant field.
- 2+ years' experience in a supervisory role with a focus on customer service.
- Medical service related background is a definite advantage.
- Proficiency in the use of computers and basic IT skills. (Email, Internet, MS-Office, etc.)
- Ability to quickly familiarize with customized software.
- Good written and spoken skills in English & Arabic, with a typing speed of at least 30 WPM. (Typing speed might vary for an Arabic speaking country.)
- Be an active listener and a customer service-oriented individual.
- Excellent communication skills and pleasant phone mannerism.
- Individual with a balanced personality and great interpersonal skills.
- Relationship management skills.
- Leadership in a multi-cultural/global organization at a supervisory level.
- Ability to make decisions under pressure.
- Effective team-building skills.
- Good time management skills.
- Problem-solving and analytical skills.
- Strong background in admin function and well organized.
- Self-motivated.
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
