One of our Australian-based clients is looking for an experienced Technical Support Engineer – Level 2 (Microsoft 365) to join their team remotely.
SALARY: AUD 2,500
KEY RESPONSIBILITIES:
- Provide Level 2 technical support for Microsoft 365 environments.
- Troubleshoot and resolve issues across Exchange Online, Teams, SharePoint, OneDrive, and Windows.
- Administer Microsoft Entra ID, Intune, Microsoft Defender, MFA, and Conditional Access.
- Manage Microsoft 365 users, licenses, permissions, and RBAC.
- Troubleshoot email and DNS-related issues, including MX, SPF, DKIM, and DMARC.
- Support endpoint management and email security.
- Use PowerShell for administration, troubleshooting, and automation.
- Escalate complex technical issues with clear troubleshooting documentation.
REQUIREMENTS:
- 2–4+ years of IT support experience.
- Minimum 1–2 years of hands-on Microsoft 365 administration/support experience.
- Strong Level 2 troubleshooting and problem-solving skills.
- Good knowledge of Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, OneDrive, and Intune.
- Experience with Windows 10/11 and Active Directory.
- Good knowledge of PowerShell, DNS, and Microsoft 365 security.
- Understanding of Microsoft 365 licensing and RBAC.
- Strong communication and documentation skills.
ADDITIONAL ADVANTAGE:
- MSP experience.
- Windows Autopilot.
- Microsoft Graph / Exchange Online PowerShell.
- Tenant migrations.
- Microsoft 365 security remediation.
- Hybrid AD / Entra environments.
- Relevant Microsoft certifications.
BENEFITS:
- Remote work opportunity
- Work with an Australian-based team
- Competitive international salary package
- Opportunity for career growth
TERMS & CONDITIONS:
- Employment Type: Full-time
- Location: Remote
HOW TO APPLY:
If you are interested, please forward your detailed CV to This email address is being protected from spambots. You need JavaScript enabled to view it. or contact us via 0117 387 882 / 0117 387 883 or WhatsApp us via 0777 833 575 / 0777 833 576.
Manpower Lanka Solutions (Pvt) Ltd.
12A, Ridgeway Place, Bambalapitiya, Colombo 04, Sri Lanka.