One of our reputed clients is seeking experienced Level 2 Infrastructure Engineers to support enterprise IT environments across cloud, infrastructure, and endpoint systems. This is a hands-on role focused on troubleshooting, system administration, and maintaining high service standards while working closely with senior engineering teams.
SALARY: LKR 150,000 – 400,000
KEY RESPONSIBILITIES:
- Provide Level 2 support for escalated incidents across Windows Server (2019+) and Windows 11 environments.
- Perform Hyper-V virtual machine operations including creation, resizing, and troubleshooting.
- Support Azure Infrastructure (IaaS) including virtual machines, storage, and networking.
- Troubleshoot and manage Azure networking components such as VNets, DNS, VPN gateways, and NSGs.
- Administer Active Directory (AD DS) including user management and troubleshooting authentication issues.
- Support Entra ID (Azure AD) including MFA, Conditional Access, and identity management.
- Manage and troubleshoot Group Policy (GPO) configurations.
- Handle DNS/DHCP administration and related troubleshooting.
- Provide advanced Windows desktop support including OS and application issues.
- Support Microsoft Intune / Endpoint Management including device enrollment and application deployment.
- Administer Microsoft 365 services such as Exchange Online, Teams, and SharePoint.
- Perform backup and recovery operations and troubleshoot backup issues.
- Monitor systems, manage alerts, and coordinate resolutions using monitoring tools.
- Execute approved changes and maintain accurate documentation and runbooks.
- Coordinate with vendors and internal teams for escalations and issue resolution.
REQUIREMENTS:
- 3 – 7 years of experience in Infrastructure / Desktop / Microsoft 365 support roles.
- Strong hands-on experience with Windows Server (2016/2019/2022+) and Windows 11.
- Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint).
- Hands-on experience with Microsoft Intune (device enrollment, compliance, application deployment).
- Experience with Entra ID (Azure AD) including identity and access management.
- Good knowledge of Azure Infrastructure (IaaS) including VMs, storage, and networking.
- Strong understanding of Active Directory, DNS, DHCP, and Group Policy.
- Experience with Hyper-V virtualization.
- Strong troubleshooting, analytical, and communication skills.
- Experience working in MSP/MSSP environments is an advantage.
NICE TO HAVE:
- Certifications such as AZ-104, MS-102, MD-102, SC-300, or ITIL Foundation.
- Experience with Microsoft Purview, PowerShell scripting, and automation.
- Knowledge of hybrid identity (Entra Connect).
- Familiarity with monitoring and backup tools (ManageEngine, SolarWinds, etc.).
- Experience with email security tools and endpoint security platforms.
BENEFITS:
- Competitive salary package based on experience.
- Opportunity to work with enterprise cloud and infrastructure technologies.
- Exposure to global IT environments and best practices.
- Career growth opportunities into Level 3 or specialized roles.
- Collaborative and professional work environment.
TERMS & CONDITIONS:
- Full-time position based in Colombo.
- May require participation in after-hours support or on-call rotations.
- Direct interaction with customers and stakeholders.
HOW TO APPLY:
Email your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call: 0117 387 882 | 0117 387 883
Manpower Lanka Solutions (Pvt) Ltd.
12A, Ridgeway Place, Bambalapitiya, Colombo 04.