One of our reputed clients in Canadian Telecommunication Company (ISP) based in Colombo is looking for experienced and technically strong Senior Technical Support Executives to manage advanced troubleshooting and technical escalations related to ISP services.
SALARY: LKR 90,000
KEY RESPONSIBILITIES:
- Handle inbound technical support calls from international customers.
- Diagnose and resolve advanced internet connectivity issues.
- Configure routers and resolve IP/DNS-related problems.
- Perform in-depth troubleshooting and root cause analysis.
- Manage technical escalations and ensure timely resolution.
- Support junior team members when required.
- Maintain high-quality resolution standards.
REQUIREMENTS:
- 2–4+ years’ experience in ISP / Telecom / Network Technical Support.
- Strong knowledge of TCP/IP, DNS & DHCP, Router & Modem configuration, Wi-Fi troubleshooting, and Network Diagnostics.
- Strong analytical and problem-solving skills.
- Excellent spoken and written English.
- Clear and confident communication with international clients.
- Ability to explain complex technical issues in simple terms.
- Professional call handling skills.
- Must be flexible to work rotational shifts aligned with Canadian EST.
WORKING HOURS:
Rotational shifts aligned with Canadian EST:
- 7:00 AM – 4:00 PM EST (5:30 PM – 2:30 AM SLT)
- 3:00 PM – 12:00 AM EST (1:30 AM – 10:30 AM SLT)
HOW TO APPLY:
Email your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call: 0117 387 882 | 0117 387 883
Manpower Lanka Solutions (Pvt) Ltd.
12A, Ridgeway Place, Bambalapitiya, Colombo 04.