One of our reputed clients in Canadian Telecommunication Company (ISP) based in Colombo is looking for technically capable and customer-focused Junior Technical Support Executives to join their team. This role involves handling inbound technical support queries related to internet connectivity and networking services.
SALARY: LKR 70,000
KEY RESPONSIBILITIES:
- Handle inbound technical support calls from international customers.
- Troubleshoot basic internet connectivity issues.
- Assist with router and modem setup, reset, and basic configuration.
- Guide customers through structured troubleshooting steps.
- Escalate complex technical cases to senior support staff.
- Accurately document customer interactions and resolutions.
- Maintain professional communication standards and service quality.
REQUIREMENTS:
- Minimum 1 year experience in IT Helpdesk / ISP / Telecom support.
- Basic understanding of TCP/IP, DNS, DHCP, Routers, Modems, and Wi-Fi troubleshooting.
- Basic network diagnostic skills.
- Excellent spoken and written English with clear pronunciation.
- Ability to explain technical instructions clearly to non-technical customers.
- Professional call handling skills.
- Must be flexible to work rotational shifts aligned with Canadian EST.
WORKING HOURS:
Rotational shifts aligned with Canadian EST:
- 7:00 AM – 4:00 PM EST (5:30 PM – 2:30 AM SLT)
- 3:00 PM – 12:00 AM EST (1:30 AM – 10:30 AM SLT)
HOW TO APPLY:
Email your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call: 0117 387 882 | 0117 387 883
Manpower Lanka Solutions (Pvt) Ltd.
12A, Ridgeway Place, Bambalapitiiya, Colombo 04.