One of our reputed clients in Colombo, Sri Lanka, is seeking energetic and customer-oriented Customer Service Executives to join their team. The ideal candidates will have strong communication skills and a passion for delivering excellent customer experiences.
SALARY: Negotiable (based on experience and performance)
KEY RESPONSIBILITIES:
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries and resolve issues promptly.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with internal departments to ensure customer satisfaction.
- Follow up on customer concerns and ensure timely solutions.
- Support sales and service teams in achieving business goals.
REQUIREMENTS:
- Minimum of 1–3 years of experience in a customer service or call centre environment.
- Excellent verbal and written communication skills in English and Sinhala (Tamil an added advantage).
- Strong interpersonal skills and a customer-focused attitude.
- Ability to handle pressure and multitask effectively.
- Computer literacy and experience with CRM or call management systems preferred.
- Reside in Colombo or nearby for easy commute.
BENEFITS:
- Attractive remuneration package based on experience and performance.
- Professional work environment with growth opportunities.
- Continuous training and career development.
TERMS & CONDITIONS:
- Full-time position based in Colombo.
- Standard probationary period applies.
HOW TO APPLY:
Email your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call: 0112581729 / 0112581739
Manpower Lanka Solutions (Pvt) Ltd.
12A, Ridgeway Place, Bambalapitiya, Colombo 04