One of our prestigious clients, an Australia-based company, is looking for dynamic Client Service Associates to provide inbound and outbound client support while maintaining CRM standards and delivering excellent customer service.
SALARY: LKR 85,000
KEY RESPONSIBILITIES:
- Handle inbound and outbound client communication with professionalism.
- Deliver high-quality customer support for Australian clients.
- Maintain accurate and updated client records in CRM systems.
- Resolve client issues through strong problem-solving and analytical skills.
- Coordinate with internal teams to ensure seamless client service delivery.
- Adhere to service-level agreements (SLAs) and performance targets.
- Provide feedback to improve customer experience and processes.
REQUIREMENTS:
- Excellent spoken and written English communication skills.
- Proven experience in client servicing, customer support, or call center roles.
- Strong problem-solving and interpersonal skills.
- Familiarity with CRM systems and customer support tools.
- Ability to work across Australian time zones.
- Based in Colombo with immediate availability.
BENEFITS:
- Competitive salary package.
- Exposure to international client interactions.
- Professional training and development.
- EPF/ETF as per Sri Lankan labour regulations.
- Supportive and collaborative work environment.
HOW TO APPLY:
Email your CV to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Call: 0112581729 / 0112581739
Our Working Hours:
Monday to Friday: 9:30 AM – 5:30 PM
MANPOWER LANKA SOLUTIONS (PVT) LTD.
12A, Ridgeway Place, Bambalapitiya, Colombo 04