Our client is a leading software development and technology consulting company based in Sweden and is looking for skilled "Customer Happiness Executives" to join their team in Colombo immediately.
SALARY: Rs. 50,000 - 80,000
ROLES & RESPONSIBILITIES:
- Provide swift and correct assistance and answers to issues raised by the customers, (consumers, sales partners, clients, merchants); who reach out to us via email & chat, by correctly identifying the problem and providing adequate information to the development team about the raised issues.
- Follow up with customers to ensure the reported issues are resolved.
- Support Sales and Marketing so that new customers are onboarded successfully and within the deadline.
- Gather customer feedback and share it with the Operations team.
- Get and maintain good domain knowledge in order to identify the issues early and then recommend enhancements to the Operations team.
QUALIFICATIONS & EXPERIENCES:
- 3+ years of experience in a similar Customer Support/ Success role.
- A Diploma in Business Administration or similar would be an added advantage but not a must.
- A high customer and service-oriented approach; as we want to provide a high-quality customer service, not just close cases in the fastest possible time.
- Patience when handling tough cases.
- Excellent communication skills in both written and spoken English.
- Good problem-solving skills and focus on quality.
- Clear backlogs and other tasks in an orderly and timely manner.
- Willingness to take responsibility and work independently with minimum supervision.
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please use the same vacancy name for your subject title for better visibility of your email)