One of our prestigious clients in UK is looking for "System Support Engineers (Level-2, NOC)" to work in their Colombo office immediately.
Salary: LKR 170,000
QUALIFICATIONS & EXPERIENCES:
The technical skills we need you to have are:
- Strong knowledge of support and troubleshooting for Windows Server 2012/16/19 including:
- Active Directory, Group Policy, DNS & Domains.
- File / Print service.
- Windows desktop troubleshooting skills (Windows 7/8/10).
- Microsoft 365 configuration, installation, and support.
- SharePoint set-up and site migration.
- Exchange (M365) administration and migration.
- Microsoft Teams and Teams Voice Calling.
- Hyper-V / Virtualization.
- Physical to cloud server migration.
- Hardware repairs/ troubleshooting / installation.
- Experience of working with a service desk ticketing system is ideal, but not essential.
Desirable but not essential technical skills are:
- Experience of Microsoft Azure.
- Experience of Datto backup solutions.
- Experience of Connectwise Manage & Control.
- Experience of Skykick E-mail Migration tools.
- Experience in a prior IT Service Desk role is essential. You should be used to working to agreed deadlines, be methodical.
- Organized and have excellent time management and attention to detail.
- All education levels will be considered. The right candidate will have great personality/attitude, attention to detail and the Ability to work under varying levels of workload as the service desk can be unpredictable.
* Working hours are based on the US time zones and calendar. (8 hours a day, 24*7 roster basis)
* Working from Colombo 02 office.
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please use the same vacancy name for your subject title for better visibility of your email)