Our client is a reputed "Private Medical Health" company based in London, UK. They are looking for an experienced "Admin Assistant / Call Manager" with a particular focus on managing calls and inquiries to join their team in Colombo immediately!
The company is an innovative company that emphasizes staff well-being, balance, and job satisfaction. They believe in nurturing staff to their full potential in a transparent, honest, and rewarding environment.
SALARY: Negotiable
ROLES & RESPONSIBILITIES:
Main Tasks:
- Telephone and email inquiries. (Coming in from company website and chat-bot)
- Booking, canceling, and rescheduling appointments.
- Following up on clients with missed appointments.
- Meeting client requests.
Additional Tasks (Occasional):
- Booking meeting rooms and couriers.
- Managing the delivery of clinical stock when required.
- Assist with email marketing.
- Assist with DNA and occupancy rate audit.
- Assist Directors and Nurse Manager with HR.
- Assisting Directors and other members of the team when needed.
- Occasionally where time permits you may be asked to assist with small administrative projects within recruitment, finance, and marketing.
- Office management.
- Some minimal financial tasks. (Invoices, Refunds, Etc.)
- Supporting our operations manager and standing in when she is absent.
QUALIFICATIONS & EXPERIENCES:
- 2-3 years of experience working in a Customer Service and/or Administrative field.
- Excellent interpersonal & communication skills.
- Excellent command in both spoken & written English language.
- Fluency in English and good phone etiquette are absolute musts for this role.
- Strong IT skills. (MS Office, Database, etc.)
- Good organization, coordination & time management skills.
- Highly customer-oriented with the ability to build strong, working relations.
- Motivated, ambitious, and adaptable (into an evolving administrative role).
- Ability to work independently with minimum supervision in a team environment.
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please use the same vacancy name for your subject title for better visibility of your email.)