Our client who's based in Australia and a leading technology company in the "IT & Network Support Services" space, is looking for a competent "Customer Service & Admin Executive" to join their team immediately.
SALARY: Negotiable
ROLES & RESPONSIBILITIES:
- Contacting customers to discuss your company’s new services.
- Recommending potential products and services to suit a customer’s needs.
- Aligning and revising customer pricing as per product strategy.
- Intake customer orders and service requests and ensure timely processing for order completion and service delivery.
- Prepare and process orders for end-to-end provisioning, and update customer profiles as required.
- Maintaining customer records by updating their account information.
- Monitor orders and follow up with others on due dates and escalate when required.
- Interfacing with various tools and systems as required.
- Support customer complaints and queries and forward to relevant people as required.
- Support the effective evolution and continuous improvement of our systems and processes.
- Support monthly billing and settlements with customers.
QUALIFICATIONS & EXPERIENCES:
- Undergraduate degree, similar post-secondary degree, or equivalent experience.
- At least 2-3 years experience in a customer service delivery and operations environment.
- Previous experience doing Data Network Provisioning work in a telco setting is a must.
- Experience doing data collection and uploading to telco systems.
- Switching, Routing, and Networking knowledge and experience are essential but no formal qualification is required.
- Exceptional verbal and written communication skills.
- Proficiency in MS Office products.
- Strong organizational skills complimented by a solid commitment to client satisfaction.
- Strong analytical and problem-solving capabilities.
- Ability to manage and adapt to ambiguous situations.
HOW TO APPLY:
If you are interested, please forward your CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Please use the same vacancy name for your subject title for better visibility of your email.)