One of our prestigious clients in Saudi Arabia is looking for an experienced "Senior Customer Service" to join them immediately.
# SALARY: Negotiable
# RESPONSIBILITIES:
To provide excellent customer service and to promote this idea throughout the organization.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention, and to meet their expectations.
- Respond to incoming calls, emails, and other messages from customers and give them the right answers and directions.
- Give accurate directions and support to team leaders to facilitate successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.
- Make use of proven business techniques in the identification of lapses and loopholes in the organization’s customer service department and recommend better strategies that will yield better results.
- Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication route for free flow of information.
- Intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards as this will affect their level of productivity and performance.
- Liaise with other trainers/training departments to ensure that employees are very knowledgeable about work ethics and the latest trends obtainable in the business market to obtain better results.
- Serves as a mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.
# REQUIREMENTS:
- Minimum of a Bachelor’s degree or equivalent in business or a departmentally related field.
- Have worked in supervisory/lead role in customer service.
- Past experience in a supervisory position.
- Prior Experience in Customer Service is a must.
- Prior experience in leading brands or the hospitality sector would be acceptable.
- Strong IT skills with proficiency in MS-Office, CRM tools, Etc.
- Experience using SAP/ERP system.
- Excellent communication skills in both written and spoken English.
- Excellent interpersonal and customer service skills.
- Excellent organizational, and time management skills.
- Strong customer-focus and problem-solving attitude.
- Able to manage customer satisfaction/engagement programs.
- Have the aptitude and patience to update cases with well-written activity reports on a regular basis and maintain case documentation.
- Ability to work independently and under pressure.
- Team player with proven leadership skills.
# BENEFITS:
-
Accommodation, Medical Insurance, and Transportation.
# TERMS & CONDITIONS:
- Work Hours: 8 Hours a day. (6 Days a week)
- 02 Year Renewable Contract.
* CV Collection Only. (Registration Free of Charge)
* Government Approved Charges Only.
# HOW TO APPLY:
If you are interested, please forward your detailed CV to, This email address is being protected from spambots. You need JavaScript enabled to view it.
(Office open from, Monday - Friday, 9.30 am - 5.30 pm)
Eastern Charisma Group of Company (Pvt) Ltd. (SLBFE # 2753)
19, De Vos Avenue, Bamabalapitiya, Colombo 04.
(Near Sri Lankan Airlines cargo office in Duplication Road)
